What information about you is collected on our website or through our online products?
We collect two types of information: personally identifiable information and non- personally identifiable information.
PERSONALLY IDENTIFIABLE INFORMATION
You do not have to provide us with any Personally Identifiable Information to visit our website. However, if you choose to withhold requested information, you may not be able to visit all sections of our website or use all of our Online Products. A "Community Area" means any blog, personal page, group page, chat room, message board, bulletin board, recipe swap, or similar activity.
NON-PERSONALLY IDENTIFIABLE INFORMATION
When you become a registered user of our website, subscribe to one of our current Online Products, or in connection with other Online Products we may make available on our website from time to time, we also may collect information that by itself cannot be used to identify or contact you, such as demographic information (like age, profession or gender) and health information (like current weight) ("Non-Personally Identifiable Information"). Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our website. Non-Personally Identifiable Information is used to help us understand who uses our website and to improve and market our website in general and our Online Products in particular.
INFORMATION FROM OTHER SOURCES
We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our website and Online Products, to determine your preferences so that we can tailor our website and Online Products to your needs, and/or to study nutritional, weight-loss, behavioral and fitness questions in general.
We may collect information (including information that is Personally Identifiable Information) from you in different manners and at different places and times on our website, such as when you register for our website or subscribe to one of our Online Products. We also may collect information from you in connection with, or through, other Online Products we may make available on our website from time to time. The following is a description of the areas and/or manners in which we primarily collect information about you.
BECOMING A REGISTERED USER AND SUBSCRIPTION
In order to access certain Online Products on our website you must first complete certain steps to become either a registered user or a subscriber. During these steps, you may be required to provide us with information (including Personally Identifiable Information) such as name, zip code and email address, and, if you subscribe to one of our Online Products, credit card and billing information. This information is used to help us understand who uses our website, to improve our website and our Online Products, to contact users about requested Online Products and/or for subscription billing purposes. It is optional for you to provide demographic information (such as profession and number of children), but providing this information is encouraged so we can provide a more personalized experience on our website.
We collect information, some of which may be Personally Identifiable Information, that you voluntarily provide to us when you choose to use some of our Online Products. We also collect information that you provide voluntarily through responses to special Online Products such as surveys, questionnaires, self-assessment quizzes, contests and the like. We collect this information in order to personalize your online experience.
We also collect Non-Personally Identifiable Information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our website. This information may be used to analyze trends, to administer the website, to monitor our website's use, and to gather general demographic information. We may link this information to Personally Identifiable Information for these and other purposes such as personalizing your experience on our website and evaluating our Online Products in general.
EMAIL OR REFER A FRIEND
Through our referral tools for informing a friend about our website, or one of our Online Products, we will automatically send your friend a one-time email containing the information you request to be sent. If you elect to use these referral tools, we will collect from you certain Personally Identifiable Information about your friend which you have provided, such as your friend's name and email address. We do not store your friend’s information or use it for any other purpose.
Do we collect information from children under 13 years of age?
We are committed to protecting the privacy of children. Our website and Online Products are not designed for or directed to children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. We urge all parents or guardians to participate in their children's exploration of the Internet, and to teach their children about protecting their personal information while online.
What do we do with the information we collect?
In general, we use the information collected on our website and through our Online Products to help us understand who uses our website and Online Products and how they are used, to personalize your experience, to assist you in using our Online Products, to improve our website and Online Products, and for subscription billing purposes, if applicable.
If you become a registered user of our website or subscribe to one of our Online Products, we may use your information to send you a welcoming email that may confirm your username. If you "opt-in" (for example, if you check a box, or if the box is pre- checked, you do not opt out by unchecking the box) we may send you electronic newsletters, contact you about Continua products, services, information and news that may be of interest to you, and provide you with targeted feedback. If you no longer desire to receive these communications, we will provide you with an option to change your preferences.
In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including Personally Identifiable Information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to send you important service announcements and updates regarding our website or Online Products or, if you are a subscriber, about your billing account status. You will not be able to opt- out of these service announcements and updates as they contain important information relevant to your use of our website and/or our Online Products and are not promotional in nature. (If you do not wish to receive these service announcements, you may cancel your account with us and delete the Personally Identifiable Information maintained about you on our systems by contacting our Privacy Coordinator at the address set out below.)
In addition we may use your information to contact you by postal mail about products, services, information and news that may be of interest to you, unless you notify us that you no longer desire to receive these communications.
We may also use the information gathered on our website and through our Online Products to perform statistical analysis of user behavior, to analyze and evaluate issues relating to nutrition, weight-loss, behavior and fitness, or to evaluate and improve our Online Products. We may link some of this information to Personally Identifiable Information for internal purposes only or to assist you in your personal weight-loss efforts.
When do we disclose information to third parties?
LAWS AND LEGAL RIGHTS
We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions or our Subscription Agreement, or to protect the safety and/or security of our users, our website or the general public.
SALE OF BUSINESS
Is the information we collect secure?
Notwithstanding the above commitments to protect your information (including Personally Identifiable Information) from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.
Can you update or correct your personally identifiable information?
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our systems. The need to back-up our systems to protect information from inadvertent loss means that a copy of your Personally Identifiable Information may exist in a non-erasable form that will be difficult or impossible for us to locate. We promise that promptly after receiving your request, all Personally Identifiable Information stored in databases we actively use and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably practicable.
Whom do you contact if you have any privacy questions?
Acceptance of this policy
Last modified on February 16, 2023